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This paper aims to explore the strategic dimensions and drivers of sustainable IT and roadmaps its likely development as a disruptive innovative force over the next decade as it moves beyond the datacenter and throughout the IT organization, the firm, markets, and society at large. Its purpose is to provide a comprehensive view of the emerging industry to inform sustainable IT strategy development and stimulate future research.

This paper uses a qualitative three‐phase process to develop the technology roadmap for the sustainable IT industry. The phases are domain analysis, which features a comprehensive literature review and expert panel depth interviews; roadmap development, which involved two technology roadmapping brainstorming sessions; and follow‐up activity, to confirm roadmap session results with the expert panel.

The paper defines the emerging field of sustainable IT and its green IT and sustainable IT services dimensions. It identifies market segments, products and services, technologies, compliance and reporting requirements, organizational changes, and value migration and roadmaps a likely future landscape for the development of sustainable IT strategy.

Developing a sustainable IT strategy is a major issue for most organizations. Managers and researchers can use the results of this study to better understand the dimensions of sustainable IT and its likely future growth paths. Researchers will find the comprehensive approach to the topic useful for planning future technological innovations and determining their disruptive potential. Managers can use the results to benchmark their current situation and develop strategies for the next generation of sustainable IT service solutions.

This paper is the first to apply technology roadmapping to the emerging sustainable IT industry. It provides a strategic planning perspective of the future of the industry as it migrates from green‐IT strategies for reducing the costs and energy use of computing to sustainable IT services that hold the potential for transforming complex environmental and social responsibility problems into business opportunities.

There are cloud computing (CC) services available for various applications within supply chain management (SCM) processes and related enterprise information systems (ISs). These services offer, for example, consistent global networking platforms and shared real-time information. Furthermore, they enable quick decision making and ensure efficiency, which may strengthen competitive advantages as to digital processes within the supply chain (SC). However, research lacks a paper that systematically analyzes the interrelation between CC and SCM in detail and aims to become a reference point in the intersection of both research fields. Moreover, the purpose of this paper is to gain a deep understanding of the current state of research and to identify future research challenges.

This paper provides a cross-discipline systematic literature review from the research perspectives of ISs and SCM. In total, 99 papers have been investigated by combining qualitative and quantitative content analysis. As a side effect the authors developed a new methodological framework for conducting comprehensive literature reviews that could be applied by future research.

The authors discover the most important influence factors for CC implementations in SC processes and pay special attention to major issues, research methods, applied theoretical concepts, and geographical differences. Until now, SCM research in the realm of CC usage is still in its infancy both in theory and practice.

Possibly not all of the relevant papers have been filtered during the paper selection phase. The findings of the literature review and the conceptual framework identifying different areas of concern are believed to be useful for future research to obtain an overview of the evolution of CC in SC processes.

To the best of the knowledge, there is no systematic literature review that consistently focusses CC usage within SC processes while integrating strategic aspects. Additionally, the authors constructed and applied a unique keyword analysis.

Recent marketing research provides conceptual models to investigate the well-being of collectives, but service system well-being (SSW) remains untested empirically. This research conceptualises and develops a measure for SSW at the micro, meso and macro levels.

Using a series of studies, a multidimensional SSW scale is developed and validated to ensure its generalisability. After the development of preliminary items, Study 1 (N = 435 of service employees) was used to purify items using factor analyses. Study 2 (N = 592 of service employees) used structural equation modelling (SEM) with AMOS and SmartPLS to test the scale's dimensionality, reliability and validity.

The results confirm the validity and reliability of the nine dimensions of SSW. The measure was validated as a third-order micro-, meso- and macro-level construct. The dimensions of existential and transformative well-being contribute to micro-level well-being. The dimensions of social, community and collaborative well-being contribute to meso-level well-being. Government, leadership, strategic and resource well-being drive macro-level well-being. In addition, a nomological network was specified to assess the impact of SSW on service actor life satisfaction and customer orientation.

The study contributes to services literature by theorising SSW as a hierarchical structure and empirically validating the dimensions and micro-meso-macro levels that contribute to SSW.

The SSW scale is a useful diagnostic tool for assessing levels of well-being across different systems and providing insights that can help develop interventions to improve the well-being of collectives.

The research is the first study to theorise the micro, meso and macro levels of service system well-being and operationally validate the SSW construct.